Terms of Service

Last updated: 24 MAY 2026

Welcome to Oriental Pharmacy. These Terms of Service govern your access to and use of our website, products, services, checkout, and any related features provided through https://orientalpharmacy.co.

By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our website or purchase our products.

1. About Oriental Pharmacy

Oriental Pharmacy provides dietary supplements and wellness products designed to support daily wellness as part of a healthy lifestyle.

Our products are not intended to diagnose, treat, cure, or prevent any disease. Any information provided on this website is for general educational and informational purposes only and should not be considered medical advice.

2. Eligibility to Use Our Website

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you are using the website under the supervision of a parent or legal guardian.

You agree not to use our website or products for any unlawful, unauthorized, or prohibited purpose.

3. Product Information and Wellness Disclaimer

We do our best to provide accurate product descriptions, ingredient information, images, prices, and availability details. However, we do not guarantee that all information on the website will always be completely error-free, current, or complete.

Oriental Pharmacy products are dietary supplements. They are intended to support general wellness and should be used as part of a balanced lifestyle that may include proper nutrition, hydration, movement, rest, and professional healthcare guidance when needed.

You should consult a qualified healthcare professional before using any supplement if you are pregnant, breastfeeding, taking medication, have a medical condition, are under medical supervision, or are unsure whether a product is suitable for you.

Individual results may vary from person to person depending on lifestyle, diet, health status, consistency of use, and other personal factors.

4. No Medical Advice

The content on this website, including product pages, blog articles, FAQs, ingredient descriptions, videos, images, or customer support communication, is not a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare provider regarding any health-related question or concern.

Do not ignore medical advice or delay seeking medical care because of information found on this website.

5. Orders and Acceptance

When you place an order through our website, you agree to provide accurate, complete, and current information, including your name, email address, phone number, billing address, shipping address, and payment details.

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee final acceptance of the order.

We reserve the right to refuse, cancel, limit, or hold any order at our discretion, including but not limited to cases involving suspected fraud, incorrect pricing, product unavailability, payment issues, shipping restrictions, or violation of these Terms.

6. Pricing, Currency, and Availability

All prices are displayed on the website in the applicable currency shown at checkout.

Prices, promotions, discounts, product availability, and offers may change at any time without prior notice.

We reserve the right to correct any pricing errors or product information mistakes, even after an order has been submitted. If a correction affects your order, we may contact you for confirmation or cancel and refund the order where appropriate.

7. Payments

We accept the payment methods displayed at checkout, which may include credit cards, debit cards, PayPal, Stripe-supported payment methods, or other available payment options.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that all payment details provided are accurate.

Your payment may be processed by third-party payment providers. We do not store full card details on our website. Payment processing is subject to the terms, conditions, and security procedures of the relevant payment provider.

If your payment is declined, your order may not be processed or shipped.

8. Shipping and Delivery

Shipping options, estimated delivery times, and costs are displayed on the product page, cart, or during checkout where applicable.

Estimated shipping time may vary depending on the destination, shipping option, customs procedures, local delivery conditions, and courier availability. Under normal conditions, most orders are delivered within 3–5 days.

Delivery times are estimates only and are not guaranteed unless clearly stated otherwise.

You are responsible for providing a complete and accurate shipping address. Oriental Pharmacy is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

9. International Orders, Customs, and Import Duties

For international orders, customs duties, taxes, import fees, clearance charges, or local authority requirements may apply depending on the destination country.

These charges are the responsibility of the customer unless clearly stated otherwise at checkout.

Oriental Pharmacy is not responsible for delays, restrictions, confiscations, rejected shipments, or additional charges caused by customs authorities, import regulations, or local laws in the destination country.

Before placing an order, customers are responsible for ensuring that the products can be legally imported and used in their country.

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Because our products are dietary supplements and wellness products, returns are handled carefully to protect product quality, safety, hygiene, and integrity.

Please review our Return & Refund Policy before placing your order.

11. Order Cancellation

You may request order cancellation before your order has been processed, shipped, or handed to the delivery carrier.

Once an order has been processed or shipped, it may no longer be eligible for cancellation. In that case, our Return & Refund Policy will apply after delivery if the product is eligible for return.

12. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

You may be asked to provide your order number, clear product photos, package photos, shipping label photos, and a brief description of the issue.

After reviewing the case, we may offer a replacement, refund, or another suitable solution in accordance with our Return & Refund Policy.

13. Chargebacks and Payment Disputes

If you experience any issue with your order, payment, delivery, or product, please contact us first at [info@orientalpharmacy.co] so we can review and resolve the issue quickly and fairly.

Opening a payment dispute, PayPal claim, or card chargeback before contacting us may delay the resolution process, as the issue will then be handled according to the procedures of the payment provider, card issuer, PayPal, Stripe, or relevant financial institution.

Nothing in this section limits any legal rights you may have under applicable consumer protection laws.

14. Accuracy of Account and Contact Information

You agree to provide accurate, complete, and updated account, billing, and shipping information for all purchases made through our website.

We are not responsible for failed delivery, delayed communication, or order issues caused by incorrect customer information.

15. Promotions, Discounts, and Offers

From time to time, Oriental Pharmacy may offer promotions, discount codes, bundles, free shipping offers, or limited-time deals.

Promotions may be subject to additional terms, expiration dates, minimum order values, product restrictions, country limitations, or availability conditions.

We reserve the right to modify, suspend, or cancel promotions at any time without prior notice.

16. User Conduct

You agree not to use our website or services to:

• Violate any applicable law or regulation.

• Submit false, misleading, or fraudulent information.

• Interfere with the security or functionality of the website.

• Attempt unauthorized access to any part of the website.

• Use our content, images, branding, or product information without permission.

• Abuse, harass, threaten, or harm any person or entity.

• Upload or transmit viruses, malware, or harmful code.

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

17. Intellectual Property

All website content, including text, product descriptions, images, graphics, logos, icons, videos, designs, trademarks, and brand elements, is owned by or licensed to Oriental Pharmacy.

You may not copy, reproduce, distribute, modify, publish, sell, or use any part of our website content for commercial purposes without prior written permission.

18. Third-Party Links and Services

Our website may include links to third-party websites, payment providers, shipping providers, tools, or services.

We are not responsible for the content, policies, practices, availability, or security of third-party websites or services.

Your use of any third-party service is subject to that third party’s own terms and policies.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Oriental Pharmacy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, services, or inability to use them.

This includes, but is not limited to, loss of profits, data, business, goodwill, or personal expectations of product results.

Our total liability for any claim related to an order shall not exceed the amount paid by you for that specific order.

20. Disclaimer of Warranties

Our website, services, and products are provided on an “as available” and “as provided” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from viruses or harmful components.

We do not guarantee specific wellness outcomes or individual results from using our products.

21. Indemnification

You agree to indemnify and hold harmless Oriental Pharmacy, its owners, team members, partners, suppliers, service providers, and affiliates from any claim, loss, liability, damage, cost, or expense arising from your violation of these Terms, misuse of the website, misuse of products, or violation of any law or third-party rights.

22. Changes to These Terms

We may update, modify, or replace these Terms of Service at any time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of [india], without regard to conflict of law principles.

Any disputes shall be handled by the competent courts or dispute resolution bodies in the applicable jurisdiction, unless otherwise required by consumer protection laws.

24. Contact Information

For questions about these Terms of Service, orders, returns, refunds, or product information, please contact us:

Email: info@orientalpharmacy.co
Website: https://orientalpharmacy.co
Business Name: Oriental Pharmacy